All domestic shipping will be delivered by DHL. We deliver all international orders via our local postal courier service, POSLAJU, in Malaysia. Free shipping is available for online purchases of a minimum of RM400 to addresses within West Malaysia and RM500 to East Malaysia. Shipping charges apply to all Malaysian orders of less than RM400 for West Malaysia and RM500 for East Malaysia, and to Southeast Asia orders of less than RM600.

*Surcharge of RM50 is applicable for shipping items above 1.5kg, e.g. Yoga Mat and Books. 

Believe Active reserved the rights to change the shipping fee without prior notice especially during sales and promotions.

How will my order be shipped within Malaysia?

Orders placed before 12:00 MYT will be delivered within 2-5 working days. This service may take longer to some rural areas, during sale periods, festive season and on weekends or public holidays. We do everything that we can to ensure you get your order as quickly as possible. Please note that Believe Active office is closed on weekends and on Public Holidays. Hence orders received on Saturday, Sunday & Public Holiday will only be processed the following business day. 

International Shipping Details 

Believe Active ships to most destinations around the world and will arrive within 7-25 working days from dispatch.

Postal Services are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.

The same rule applies; we’re closed on weekends and on Public Holidays. Hence orders received on Saturday, Sunday & Public Holiday will only be processed the following business day. 

Believe Active does not accept any responsibility for customs, duties, import, taxes that may apply in the destination country upon receipt of your package.

Believe Active does not refund for lost package, unclaimed or undeliverable packages.